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Customer Experience Specialist

Full Time

Location

DESCRIPTION

London

United Kingdom

Lightricks Germany

Do you want to work on beautifully crafted applications in a creative startup environment while enjoying the benefits of a mature and profitable company? Then read on. We are currently forming a new team in Munich and are looking for top-notch developers who share our vision of democratizing creativity with award-winning apps.

JOB DESCRIPTION

DESCRIPTION

Lightricks is a pioneer in creativity tools that inspire people to craft visual content and share the world through their eyes with friends, family and followers. The company brings a unique blend of cutting-edge academic research, technology, and design to every product experience it creates. Lightricks’ suite of apps has over 400 million downloads worldwide and has won numerous prestigious awards — including Apple's App of the Year, the Apple Design Award and both Apple’s and Google Play’s Best of the Year. Every month, over 425 million images and videos are created and shared by individuals, influencers, and brands using a Lightricks-powered app.At Lightricks we believe that everyone has the right to be creative. This is why we build the next generation of beautifully designed, user-friendly creative content products used by hundreds of millions all over the world. Each one of our customers is extremely important to us and we find true joy when we keep them smiling or solve any issue they may be experiencing. Our Customer Experience team of experts is the first line to our customers and their impact is invaluable; they know the bits and bytes of our products, influence how future features will look like, and act as the customer’s voice.

Lightricks is a pioneer in creativity tools that inspire people to craft visual content and share the world through their eyes with friends, family and followers. The company brings a unique blend of cutting-edge academic research, technology, and design to every product experience it creates. Lightricks’ suite of apps has over 400 million downloads worldwide and has won numerous prestigious awards — including Apple's App of the Year, the Apple Design Award and both Apple’s and Google Play’s Best of the Year. Every month, over 425 million images and videos are created and shared by individuals, influencers, and brands using a Lightricks-powered app.

At Lightricks we believe that everyone has the right to be creative. This is why we build the next generation of beautifully designed, user-friendly creative content products used by hundreds of millions all over the world. Each one of our customers is extremely important to us and we find true joy when we keep them smiling or solve any issue they may be experiencing. 

Our Customer Experience team of experts is the first line to our customers and their impact is invaluable; they know the bits and bytes of our products, influence how future features will look like, and act as the customer’s voice.

Responsibilities

Our Customer Experience team is going global and we’re growing our teams in all sites including the London office. This newly formed customer experience team in the UK will champion our inbound communications channels for a number of the apps we provide users around the world. 

Covering everything from emails, social media, app store reviews (and more…) you will be responsible for driving the highest level of customer satisfaction for users. As a trained super user of our products you will assist our users with their content creation needs and where appropriate, leverage their feedback as insights or improvements that will benefit our R&D and Marketing teams.

Requirements

  • 3+ years experience in a software customer / user support role - startup is a plus!
  • You are highly collaborative, a great communicator and a team player!
  • You have great interpersonal skills; empathetic, friendly, collaborative. 
  • You love identifying and solving problems. 
  • You have excellent written and verbal communication in English - additional languages are a plus! 
  • You have used our apps or you have experience with creative tools - a plus! 
  • You have experience using a CRM / helpdesk ticketing software.
  • You have an affinity for software & technology.
  • You can analyse feedback / data and present this as insights for decision making.

Benefits

  • An amazing option plan
  • Competitive salary
  • Generous pension
  • Subsidised private healthcare, lunch and gym membership.
  • Refreshments! Fruit, veggies, snacks & of course, lots of coffee!

We’re open to suggestions on perks!

Benefits

  • Competitive salary
  • Amazing stock option plan
  • 28 days of paid vacation + 13 public holidays
  • Subsidised lunch
  • Home office policy
  • Team events
  • Subsidised gym membership
  • Relocation allowance, if needed
  • Fruit, snacks & coffee



We’re open to suggestions on perks!

APply

If you believe you're the right fit and are interested in joining the team - please fill out the following form:

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