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Helpdesk Specialist

Full Time

Helpdesk Specialist

Job description

At Lightricks we create award-winning apps that incorporate image, video and audio processing technology that is accessed by hundreds of millions of content creators all over the world.

This position will suit someone who is organized, dedicated and prides themselves on providing excellent end-user customer support. You will build a good working relationship with your colleagues to help them overcome any IT end-related issues they might be having, and will be experienced and well-versed in the ins-and-outs of IT support. If you can support your co-workers with a smile, replace tedious tasks with scripts, and are constantly searching for a better, more efficient solution, we’d love to hear from you!

Responsibilities

  • Resolving any technical hardware issues.
  • Leading and accompanying colleagues through problem-solving processes.
  • Writing technical procedures for non technical users.
  • Be present in the office during regular work hours ~9am-6pm, Sun-Thur.
  • Report to Helpdesk Team Lead.

Requirements

  • Familiar with networking protocols (DHCP, DNS, SMB, LDAP, etc.).
  • Experience with the OSI network layer model and practical configuration of network devices such as switches, routers and firewalls - an advantage.
  • Familiar with how computers are built and how to tear them down and build them up from scratch.
  • A thirst for knowledge.
  • A lot of positive energy.
  • Attention to details, with a passion for logistics and project management.
  • Extensive knowledge of MacOS - an advantage.
  • Experience with iOS - an advantage.
  • Experience with at least one IT service point support platform (FreshService, OTRS, ZenDesk, etc.) - an advantage.
  • Proficient in English, both verbal and written.

Benefits

  • Competitive Salary.
  • Stock Options.
  • Private Medical Insurance.
  • Lunch & Gym Subsidy.
  • Pension Contributions (7%).
  • Holiday (25 days).
  • Seasonal & Anniversary Vouchers.
  • Team Activities - Yoga, Wellbeing, Dinners, Cocktails & more…

Why Lightricks?

  • We offer a unique stock options plan.
  • Multiple on-site chef restaurants by none other than Assaf Granit.
  • 21 annual vacations days.
  • Our own private botanical gardens you can work from (check it out here).
  • A pension contribution (plus Keren Hishtalmut) on your entire salary.
  • Private health insurance.
  • 24/7 on-site gym.
  • Yearly 1000 NIS stipend for external sports activities.
  • Team Activities - Wellbeing, Dinners, Cocktails & more…

Get to know a bit more about us by visiting our company website, LTX Tech blog and on social media: TikTok, Facebook, Instagram, Twitter and LinkedIn.

Why Lightricks?

  • We offer a unique stock options plan.
  • Multiple on-site chef restaurants by none other than Assaf Granit.
  • 21 annual vacations days.
  • Our own private botanical gardens you can work from (check it out here).
  • A pension contribution (plus Keren Hishtalmut) on your entire salary.
  • Private health insurance.
  • 24/7 on-site gym.
  • Yearly 1000 NIS stipend for external sports activities.
  • Team Activities - Wellbeing, Dinners, Cocktails & more…

Get to know a bit more about us by visiting our company website, LTX Tech blog and on social media: TikTok, Facebook, Instagram, Twitter and LinkedIn.

Why Lightricks?

  • We offer a unique stock options plan.
  • Multiple on-site chef restaurants by none other than Assaf Granit.
  • 21 annual vacations days.
  • Our own private botanical gardens you can work from (check it out here).
  • A pension contribution (plus Keren Hishtalmut) on your entire salary.
  • Private health insurance.
  • 24/7 on-site gym.
  • Yearly 1000 NIS stipend for external sports activities.
  • Team Activities - Wellbeing, Dinners, Cocktails & more…

Get to know a bit more about us by visiting our company website, LTX Tech blog and on social media: TikTok, Facebook, Instagram, Twitter and LinkedIn.

Why Lightricks?

  • We offer a unique stock options plan.
  • Multiple on-site chef restaurants by none other than Assaf Granit.
  • 21 annual vacations days.
  • Our own private botanical gardens you can work from (check it out here).
  • A pension contribution (plus Keren Hishtalmut) on your entire salary.
  • Private health insurance.
  • 24/7 on-site gym.
  • Yearly 1000 NIS stipend for external sports activities.
  • Team Activities - Wellbeing, Dinners, Cocktails & more…

Get to know a bit more about us by visiting our company website, LTX Tech blog and on social media: TikTok, Facebook, Instagram, Twitter and LinkedIn.

Why Lightricks?

  • We offer a unique stock options plan.
  • Multiple on-site chef restaurants by none other than Assaf Granit.
  • 21 annual vacations days.
  • Our own private botanical gardens you can work from (check it out here).
  • A pension contribution (plus Keren Hishtalmut) on your entire salary.
  • Private health insurance.
  • 24/7 on-site gym.
  • Yearly 1000 NIS stipend for external sports activities.
  • Team Activities - Wellbeing, Dinners, Cocktails & more…

Get to know a bit more about us by visiting our company website, LTX Tech blog and on social media: TikTok, Facebook, Instagram, Twitter and LinkedIn.

Why Lightricks?

  • We offer a unique stock options plan.
  • Multiple on-site chef restaurants by none other than Assaf Granit.
  • 21 annual vacations days.
  • Our own private botanical gardens you can work from (check it out here).
  • A pension contribution (plus Keren Hishtalmut) on your entire salary.
  • Private health insurance.
  • 24/7 on-site gym.
  • Yearly 1000 NIS stipend for external sports activities.
  • Team Activities - Wellbeing, Dinners, Cocktails & more…

Get to know a bit more about us by visiting our company website, LTX Tech blog and on social media: TikTok, Facebook, Instagram, Twitter and LinkedIn.

Why Lightricks?

  • We offer a unique stock options plan.
  • Multiple on-site chef restaurants by none other than Assaf Granit.
  • 21 annual vacations days.
  • Our own private botanical gardens you can work from (check it out here).
  • A pension contribution (plus Keren Hishtalmut) on your entire salary.
  • Private health insurance.
  • 24/7 on-site gym.
  • Yearly 1000 NIS stipend for external sports activities.
  • Team Activities - Wellbeing, Dinners, Cocktails & more…

Get to know a bit more about us by visiting our company website, LTX Tech blog and on social media: TikTok, Facebook, Instagram, Twitter and LinkedIn.

Apply

If you believe you're the right fit and interested in joining the team - fill out the following form:

Location

DESCRIPTION

Jerusalem

Israel

Lightricks Germany

Do you want to work on beautifully crafted applications in a creative startup environment while enjoying the benefits of a mature and profitable company? Then read on. We are currently forming a new team in Munich and are looking for top-notch developers who share our vision of democratizing creativity with award-winning apps.

JOB DESCRIPTION

DESCRIPTION

At Lightricks we create award-winning apps that incorporate image, video and audio processing technology that is accessed by hundreds of millions of content creators all over the world. This position will suit someone who is organised, dedicated and prides themselves on providing excellent end-user customer support. You will build a good working relationship with your colleagues to help them overcome any IT end-related issues they might be having, and will be experienced and well-versed in the ins-and-outs of IT support. If you can support your co-workers with a smile, replace tedious tasks with scripts, and are constantly searching for a better, more efficient solution, we’d love to hear from you!

At Lightricks we create award-winning apps that incorporate image, video and audio processing technology that is accessed by hundreds of millions of content creators all over the world.

This position will suit someone who is organized, dedicated and prides themselves on providing excellent end-user customer support. You will build a good working relationship with your colleagues to help them overcome any IT end-related issues they might be having, and will be experienced and well-versed in the ins-and-outs of IT support. If you can support your co-workers with a smile, replace tedious tasks with scripts, and are constantly searching for a better, more efficient solution, we’d love to hear from you!

Responsibilities

  • Resolving any technical hardware issues.
  • Leading and accompanying colleagues through problem-solving processes.
  • Writing technical procedures for non technical users.
  • Be present in the office during regular work hours ~9am-6pm, Sun-Thur.
  • Report to Helpdesk Team Lead.

Requirements

  • Familiar with networking protocols (DHCP, DNS, SMB, LDAP, etc.).
  • Experience with the OSI network layer model and practical configuration of network devices such as switches, routers and firewalls - an advantage.
  • Familiar with how computers are built and how to tear them down and build them up from scratch.
  • A thirst for knowledge.
  • A lot of positive energy.
  • Attention to details, with a passion for logistics and project management.
  • Extensive knowledge of MacOS - an advantage.
  • Experience with iOS - an advantage.
  • Experience with at least one IT service point support platform (FreshService, OTRS, ZenDesk, etc.) - an advantage.
  • Proficient in English, both verbal and written.

Benefits

  • An amazing option plan
  • Competitive salary
  • Generous pension
  • Subsidised private healthcare, lunch and gym membership.
  • Refreshments! Fruit, veggies, snacks & of course, lots of coffee!

We’re open to suggestions on perks!

Benefits

  • Competitive salary
  • Amazing stock option plan
  • 28 days of paid vacation + 13 public holidays
  • Subsidised lunch
  • Home office policy
  • Team events
  • Subsidised gym membership
  • Relocation allowance, if needed
  • Fruit, snacks & coffee



We’re open to suggestions on perks!

APply

If you believe you're the right fit and are interested in joining the team - please fill out the following form:

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