At Lightricks we create award-winning apps that incorporate image, video and audio processing technology that is accessed by hundreds of millions of content creators all over the world.

This position will suit someone who is organized, dedicated and prides themselves on providing excellent end-user customer support. You will build a good working relationship with your colleagues to help them overcome any IT end-related issues they might be having, and will be experienced and well-versed in the ins-and-outs of IT support. If you can support your co-workers with a smile, replace tedious tasks with scripts, and are constantly searching for a better, more efficient solution, we’d love to hear from you!

• Resolving any technical hardware issues.
• Leading and accompanying colleagues through problem-solving processes.
• Writing technical procedures for non technical users.
• Be present in the office during regular work hours ~9am-6pm, Sun-Thur.
• Report to Helpdesk Team Lead.

• Familiar with networking protocols (DHCP, DNS, SMB, LDAP, etc.).
• Experience with the OSI network layer model and practical configuration of network devices such as switches, routers and firewalls - an advantage.
• Familiar with how computers are built and how to tear them down and build them up from scratch.
• A thirst for knowledge.
• A lot of positive energy.
• Attention to details, with a passion for logistics and project management.
• Extensive knowledge of MacOS - an advantage.
• Experience with iOS - an advantage.
• Experience with at least one IT service point support platform (FreshService, OTRS, ZenDesk, etc.) - an advantage.
• Proficient in English, both verbal and written.