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IT Helpdesk

Lightricks Uk

We want to continue our tradition of creating award-winning apps - in London! Our R&D-oriented office offers the agility and excitement of a startup while at the same time reaping the benefits of an established and successful company.

Lightricks Germany

Lightricks continues growing, with an exciting new R&D-oriented office in Munich! Following the success of the products we've developed so far, we are expanding to new turf. We invite you to enjoy the agility and excitement of a startup while reaping the benefits of a well-established & successful company.

Benefits

  • An amazing option plan
  • Competitive salary
  • Generous pension
  • Subsidised private healthcare, lunch and gym membership.
  • Refreshments! Fruit, veggies, snacks & of course, lots of coffee!

We’re open to suggestions on perks!

Benefits

  • Competitive salary
  • Amazing stock option plan
  • 28 days of paid vacation + 13 public holidays
  • Home Office Policy
  • Team events
  • Subsidised private healthcare and gym membership
  • Relocation allowance, if needed



We’re open to suggestions on perks!

JOB DESCRIPTION

We’re Lightricks, Jerusalem’s latest unicorn. We are building the next generation of creative content tools for mobile and have released eight highly successful apps to date, used by millions all over the world. We are looking for a dynamic and resourceful IT Helpdesk team member to join our team. This position will suit someone who is organised, dedicated and prides themselves on providing excellent end-user customer support. You will build a good working relationship with your colleagues to help them overcome any IT end-related issues they might be having, and will be experienced and well-versed in the ins-and-outs of IT support. If you can support your co-workers with a smile, replace tedious tasks with scripts, and are constantly searching for a better, more efficient solution, we’d love to hear from you!

We’re Lightricks, Jerusalem’s latest unicorn. We are building the next generation of creative content tools for mobile and have released eight highly successful apps to date, used by millions all over the world. We are looking for a dynamic and resourceful IT Helpdesk team member to join our team.

This position will suit someone who is organised, dedicated and prides themselves on providing excellent end-user customer support. You will build a good working relationship with your colleagues to help them overcome any IT end-related issues they might be having, and will be experienced and well-versed in the ins-and-outs of IT support. If you can support your co-workers with a smile, replace tedious tasks with scripts, and are constantly searching for a better, more efficient solution, we’d love to hear from you!


Responsibilities

  • Resolving any technical software or hardware issues
  • Leading and accompanying colleagues through problem-solving processes
  • Identity and users management
  • Writing technical procedures for non technical users
  • Be present in the office during regular work hours - 9-6, Sun-Thur
  • Report to Helpdesk Team Lead

Requirements

  • Familiar with networking protocols (DHCP, DNS, SMB, LDAP, etc.)
  • Experience with the OSI network layer model and practical configuration of network devices such as switches, routers and firewalls
  • Familiar with how computers are built and how to tear them down and build them up from scratch
  • Extensive knowledge of MacOS - a must
  • Experience with iOS - an advantage
  • Experience with at least one IT support platform (FreshService, OTRS, ZenDesk, etc.) - an advantage
  • Proficient in English, both verbal and written

APply

If you believe you're the right fit and are interested in joining the team - please fill out the following form:

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